Customer Service

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Our Policy

If for any reason there is a problem with your purchase please do not hesitate to contact our customer service department so that we can work with you to make this the gift giving experience you will want to repeat.

Substitution Policy

From time to time, orders come in at such a pace that we temporarily run out of a particular basket item. When this is the case, we do reserve the right to substitute another product of equal or greater value to ensure your basket gets out on time. Thanks for your understanding.

Let us be your personal shopper

At Gift Basket Village we pride ourselves on being able to tailor to your particular gift giving needs. Please contact our customer service department at 800-563-8890 if you would like to customize your own gift basket or enhance any of the ones you see here to fit a particular occasion or person.  Please understand that custom personalized gift baskets may not ship out same day - but we'll try.

Your privacy

Your privacy is very important to us. We will never sell or rent any of the information you provide us with. It is only needed so that we may better serve your needs. To ensure your privacy we have provided a Secured Socket Layer (SSL) to encrypt your transactions. What this encryption device means to you is that any information you share with us, such as your name and credit card data, will remain secure and protected as it travels across the internet to our order processing department.

Services