Delivery Policy

For multiple deliveries, please specify clearly each delivery dates when placing orders. Our delivery schedules are as follows.  All time and date stated  are based on Singapore time and date. 

• Delivery service available 7 days a week, 10am-10pm. 

• Same day afternoon delivery is possible if order arrives before 12.00pm local time.

• Same day delivery will be at night if the order arrives between 12pm and 5pm.

• Order will be delivered on the following day if the order arrives after 5pm.

• For delivery request in morning, order must arrive by 5pm the day before. 

• For delivery request on Sundays and Holidays, order must arrive 12.00pm the day before.

• Please call us at 65-64527705, 65-96681393 if urgent delivery is requested.

Customers are requested to provide the following information at the on-line order form to facilitate prompt fulfillment : 

• Name of the recipient 

• Address of the recipient 

• Telephone number of the recipient 

Better still provide us the telephone number of the sender for urgent contact.

Products will be delivered over the time range selected by the customers. However, due to unpredictable traffic condition and unforeseen circumstance, the delivery may be out of the requested time range.

We will inform you after delivery by email or SMS if you provide us sender local hand phone number.

• Delivery fee is excluded in the quoted price unless special mentioned. Normal time period delivery fee is SGD$15. Extra charges will be requested for special delivery time slot and super hot peak season. 

• We don't accept responsibilities for late or non-deliveries under following conditions:

1. Recipient is not present at the address given within those hours during which delivery was requested to take place. 

2. The given address is incorrect.

3. No such a  person at the given address.

4. No valid contact telephone number was given for us to make reasonable attempts to contact the recipient in order to make delivery successfully.

5. Hospital deliveries please make sure the recipient is still in the hospital before scheduling the delivery.

6. The florist will leave the package if no one is home and a signature is not required.

• Re-delivery will be charged at SGD$10  upon agreed by Sender. 

• Changes to address information at the same day of the delivery date will result as a Re-delivery Charge.